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Degraded

Pricing notifications for batteries and users downtime

Aug 17, 2025 at 01:00am UTC
Affected services
Backend API

Resolved
Aug 17, 2025 at 08:00pm UTC

Service's brought up and running again. No other services were impacted and work will be done to automate remediation going forward.

Created
Aug 17, 2025 at 01:00am UTC

The service which provides notifications of price updates and action for trading was down from August 17 13:00 NZST this occurred due a failure in the WITS API and our price polling service failing to reconnect after a number of retries.